Skip to main content


Competencies are a skill set required to successfully perform a job at a high level, or what a person must demonstrate to be highly effective in a position. Where goals focus on "what" an employee does, competencies focus on "how" the work is done.

There are five core competencies which have been identified as critical for all positions at the college. There are two additional competencies for managers. These competencies were identified as the most important general areas of skills, knowledge or abilities for employees of the College in order for it to be a high performing culture. You will be rated on each competency during the year-end review.

Managers and employees should review and discuss competencies at the start of the performance year and periodically during the year. Discuss how each competency might be demonstrated; a common understanding of expectations related to each competency ensures a higher likelihood of meeting expectations and preventing issues or miscommunication. Discuss areas of strength and areas for development. If you plan to work on strengthening a competency, consider creating a Professional Development Goal.

During the annual review, competencies are rated on four point scale. Because the same competencies are evaluated each year, you will see comments and ratings from previous years (if applicable) when completing the annual review.

Competencies as of 2015-2016 performance year (view as pdf)

Competencies for all employees

Customer/Student/Employee Focus

  • Makes internal and external stakeholders’ needs a primary focus to facilitate customer, student or employee success.
  • Responds in a timely and appropriate manner.
  • Takes ownership in addressing the needs of customers, students or employee using effective approaches or developing appropriate solutions.


  • Leads by demonstrating skill, good judgment, integrity and trustworthy behavior.
  • Contributes to creating a healthy and positive work environment.
  • Works to achieve quality results within one’s area of responsibility while striving for excellence.


  • Actively participates as a member of a team to move the team towards the completion of shared goals.
  • Engages colleagues through sharing information with direct reports, other coworkers or stakeholders.
  • Establishes and maintains collegiality and cooperative working relationships with internal and external partners.

Managing Work

  • Effectively organizes and carries out work processes to achieve individual and organizational goals.
  • Sets priorities and makes appropriate decisions to complete assigned tasks and solve problems efficiently.
  • Carefully and thoughtfully practices stewardship of public resources.

Continuous Improvement

  • Identifies and understands issues, challenges and learning opportunities in self, department, or College.
  • Supports innovations in departmental and/or College continuous improvement initiatives.
  • Adapts to new work structures, processes, requirements or cultures.

Additional Competencies for Managers

Managing People

  • Sets clear expectations, gives active and concrete assistance and instructions, and provides effective and timely feedback/coaching.
  • Demonstrates fairness and deals firmly, swiftly and appropriately with performance problems or conflict situations.
  • Encourages, supports, recognizes and celebrates achievements.
  • Challenges, develops, enables and allows the contributions and growth of team members.
  • Listens to, builds consensus, inspires a shared vision and motivates action in others within an inclusive environment.
  • Delegates work and allocates decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness.


  • Keeps current on local, national and international trends (including technology) and shares knowledge.
  • Anticipates and makes plans for future organizational change.
  • Makes solid business decisions, takes appropriate risks, sets achievable goals and is accountable for financial impact/stewardship.
  • Performs under pressure, recovers well from mistakes, accepts appropriate responsibility.
  • Sets a genuine example, follows through on commitments made and listens to diverse points of view.
  • Builds trust and creates a safe space for courageous conversations.